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Support · iOS & iPadOS

Help & Support

Questions, bug reports and feature requests for SmoothCapture on iPhone and iPad — answered by the person who builds it.

Get in touch

The fastest way to reach us is email. Write to us with any question, bug report or feature request and a human will reply, usually within one business day.

support@smoothcapture.app

Help us help you

For bug reports, a few details let us fix things much faster:

  • Your iPhone or iPad model and iOS version
  • The app version, shown at the bottom of the Settings screen in the app
  • What you were doing when the problem happened, and what you expected instead
  • A screen recording or screenshot of the issue, if you can capture one

Nothing records when I press record

SmoothCapture is an editor, not a recorder. Capture your screen first with the built-in iOS screen recording control in Control Centre, then import the clip into SmoothCapture — or share it straight into the app from Photos or Files. The app takes it from there: backgrounds, 3D device frames, zooms, music and export.

Purchases and free exports

Importing and editing are always free, and so are your first 3 exports at full quality with no watermark. After that, unlimited exports are a single one-time purchase through Apple — nothing renews and there is nothing to cancel.

Restoring a purchase

  • On a new device, or after reinstalling, open the upgrade screen and tap Restore Purchases
  • Make sure you are signed in with the same Apple Account you bought with

Refunds

  • Purchases are processed by Apple, so refunds are handled by Apple directly
  • Request one at reportaproblem.apple.com with the Apple Account you used to buy

My export looks different from the preview

Exports render at the resolution you pick on the export screen, which can be higher than the editing preview. If an export ever comes out wrong — wrong colours, missing music, a frozen frame — email us the project details and we will dig in.

Feature requests

We build SmoothCapture from what people ask for. If something is missing or clumsy, tell us — most of the roadmap started as a support email.

support@smoothcapture.app

Legal

The documents that govern your use of the iOS app: